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Albany Visitor Journey A2D

What is A2D?

Albany - Visitor Journey A2DTM is a new tourism awareness training that helps everyone in our destination create positive visitor experiences from their Arrival to Departure, or from A2D! The program benefits anyone who works directly with visitors or anyone who might encounter a visitor in the course of their job duties.

Highly customized for our area, this course helps our entire community learn more about the richness of what we offer visitors. Participants LEARN about what makes our area so special, ENJOY meeting others, and join together to STRENGTHEN TOURISM, which benefits us all!

How Does it Work?

Visitor Journey A2DTM is a blended-learning program presented in TWO parts:

  • Part One - ONLINE COURSE
    There are seven short modules filled with videos, activities and quizzes about our area and helping visitors. The entire Online Course takes about 75-90 minutes to complete, but you can come and go and finish it at your own pace.
  • Part Two - LIVE CLASS
    Next you'll attend a 60-75 minute In-Person Class to discuss your answers from the exercises in the Online Course. The engaging class gives you the opportunity to share what you know and to learn from others in our community. Once you've successfully completed both parts, you'll achieve your Albany Visitor A2D Champion certificate! Visitor A2D Champions continue to learn about our destination with access to special events and programs.

How Do I Register?

The Albany - Visitor Journey A2DTM program is open to anyone interested in learning more about our local tourism and helping visitors. 

For information or to  register, please contact Kathy Quandt, Vice President of Operations, at kquandt@albany.org to learn more.


"I highly encourage others to take part in the Visitor A2D Program as it provided our staff an increased knowledge of visitor attractions, customer service skills, and the positive impact of tourism to our local economy."
Schuyler D. Bull
Owner, Fort Orange General Store

"The A2D training prepares your teams to be able to enhance service delivery to your guests, strengthens the visitor’s perception of Albany and more importantly builds a strong culture within your organizations by bringing your teams closer together by sharing a fun learning experience."
Nick Boulas CHA, CFBE, CHT
General Manager, Hilton Garden Inn Albany Medical Center