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Albany Hospitality Summit & Series

How do you best position your organization to take advantage of new opportunities being presented by the building of the Albany Capital Center and the development of a dynamic complex of meetings and event venues in downtown Albany?

The Albany County Convention & Visitors Bureau (ACCVB) hosted a half-day Hospitality Summit at the Empire State Plaza Convention Center on June 9, 2015, to begin the conversation surrounding growth opportunities and challenges for our destination. 

Topics for the day included:

  • Albany's Tourism Economy - Highlights and Trends
  • Albany Capital Center - Project Update
  • The Opportunity for Growth - Business and Community Analysis
  • Who's Coming to Town - Target Audiences for the Facility
  • The Capital Complex - The Concept and what it offers
  • Who Can Help and How - Trainings, Programs, and Opportunities

View Summit Videos

Each of the presentations were recorded and are available for viewing on the Albany County Convention & Visitors Bureau YouTube Channel by clicking here. Here's a sneak peek of the Summit:

Albany Hospitality Series 

    The ACCVB will be presenting a series of programs aimed at developing a hospitality culture in Albany. Based on feedback from the Albany Hospitality Summit, the ACCVB has convened a group of board members and community leaders to select the programming that will best meet our needs.

    October 28, 2015 - Guest Service Gold
    Presented by the New York State Hospitality & Tourism Association and the ACCVB, this course consists of group discussions, relevant videos, sharing guest-service experiences with your peers in the classroom, and a test. After taking the class and passing the 30-question test, participants will become a lifetime Certified Guest Service Professional (CGSP). This event is SOLD OUT.

    December 9, 2015 - Hospitality Summit Update
    The ACCVB and other community partners have been working to identify and provide solutions to the many topics discussed during the Hospitality Summit in June. Join us as we provide a Hospitality Summit Update on Wednesday, December 9, from 8:30 - 10:00 am at the Hampton Inn & Suites Albany-Downtown

    November 21, 2016 - Hospitality Summit Update
    The ACCVB and community partners, including SMG, the Albany Convention Center Authority, Capitalize Albany Corporation, and local BIDs will continue the conversation around the soon-to-open convention center, and provide the community with updates on projects that have been undertaken to make Albany Convention-Ready! Join us on November 21, from 8:30am-10:00am at the Hilton Albany Hotel to learn more!  

    About the Albany Capital Center & Complex 

    More information about the Albany Capital Center & Complex may be found at www.albanycapitalcenter.com.

    © 2016 ACCVB  •  25 Quackenbush Square  •  General Information 1-800-258-3582


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